Link

Sales Representative Exam Overview

Exam Guide, Scheduling your Exam, Recommended Training, and Quick Facts

~ 10 Minuten

Aufgabe

Planning

Exam Weight 21%

+600 Punkte

Modul

Sales Territories and Forecasting

Create balanced territories and forecast sales effectively with the Sales Cloud platform.

~ 30 Minuten

+200 Punkte

Modul

Sales Rep Training

Help your team think beyond their quotas and adopt creative sales techniques.

~ 10 Minuten

+200 Punkte

Modul

Strategien für Vertriebsleistung

Legen Sie im Rahmen eines strategischen Vertriebsmanagements Leistungsziele fest und schaffen Sie Anreize für Vertriebsteams.

~ 15 Minuten

Link

Trust is Dead. Long Live Trust!

Dale Carnegie White Paper

~ 35 Minuten

Link

The Changing Role of the Modern Sales Team

Salesforce Hub

~ 15 Minuten

+700 Punkte

Modul

Relationship Selling

Use relationship-oriented techniques to facilitate the buying process.

~ 35 Minuten

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Customer Engagement

Exam Weight 15%

+300 Punkte

Modul

Strategies for Difficult Conversations with Customers

Learn best practices for handling challenging customer conversations.

~ 35 Minuten

+300 Punkte

Modul

Design Thinking for Sales

Discover what your prospects need so you can sell more effectively.

~ 15 Minuten

+200 Punkte

Modul

Cold Calling for Sales

Learn cold calling basics, from prospecting to call scripting and connecting with leads.

~ 20 Minuten

Link

How to Do Sales Prospecting the Right Way

Salesforce Resource Center

~ 10 Minuten

+300 Punkte

Modul

Prospecting to Improve Sales

Learn how strategic prospecting increases your sales pipeline.

~ 15 Minuten

Link

10 Steps To Get Your Product Adoption-Ready

https://www.salesforce.com/blog/product-adoption-strategy/

~ 6 Minuten

Link

The Value of Measuring Customer Satisfaction

Salesforce Learning Center

~ 20 Minuten

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Deal Management

Exam Weight 37%

Link

What are the Stages of a Sales Pipeline?

Salesforce Hub

~ 15 Minuten

+100 Punkte

Modul

Strategic Prospecting: Quick Look

Turn prospects into customers with these proven techniques.

~ 10 Minuten

Link

The Better Way for Sales Teams to Approach the BANT Framework

Salesforce Blog

~ 10 Minuten

+300 Punkte

Modul

Sales Process Basics

Learn how to successfully land a sale, from prospecting to closing the deal.

~ 20 Minuten

+500 Punkte

Modul

Customer-Centric Discovery Strategies

Learn customer goals and challenges to build the best strategy for their business.

~ 25 Minuten

+400 Punkte

Modul

Challenge Framing and Scoping

Learn best practices for framing and scoping a challenge and defining success.

~ 40 Minuten

Link

10 Types of Questions Small Businesses Can Ask to Identify Pain Points

Salesforce 360 Blog

~ 4 Minuten

Link

Matching Your Product’s Value with Your Customer’s Values

Salesforce Resource Center

~ 5 Minuten

+400 Punkte

Modul

Pricing Strategies and Sales Proposals

Use effective strategies to price a deal and craft a sales proposal.

~ 25 Minuten

+500 Punkte

Modul

Objection Handling Strategies

Use the 3 Ds method to manage customer objections with ease.

~ 30 Minuten

Link

These 4 Customer Objections Sink Deals - How Should Your Sales Team Respond?

Salesforce 360 Blog

~ 4 Minuten

Link

7 Winning Steps for Effective Objection Handling

Salesforce 360 Blog

~ 7 Minuten

Link

How to Close Sales Like an Absolute Pro

Salesforce Resource Center

~ 11 Minuten

+100 Punkte

Modul

Sales Contracts and Negotiation: Quick Look

Understand the process of creating and negotiating business contracts.

~ 5 Minuten

Aufgabe

Pipeline Management

Exam Weight 12%

Link

How to Get Your Sales Pipeline to Flow and Grow

Salesforce Resource Center

~ 14 Minuten

Link

Building a Sales Pipeline: From Start to Finish

Salesforce Resource Center

+200 Punkte

Modul

Sales Pipeline Basics

Learn how to manage and grow a healthy sales pipeline.

~ 15 Minuten

Link

Deliveroo serves up a wider choice of great food from partners with Salesforce

Salesforce Resource Center

~ 15 Minuten

Link

Welcome to Stage 1 of your sales journey: Mastering Metrics.

Salesforce Site

~ 5 Minuten

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Forecasting

Exam Weight 6%

Link

5 Sales Forecasting Techniques I Wish I Knew About Earlier in My Career

Salesforce Blog

~ 15 Minuten

Link

The Complete Guide to Building a Sales Forecast

Salesforce Resource Center

~ 25 Minuten

Aufgabe

Customer Success

+600 Punkte

Modul

Salesforce Order Management

Learn to manage, fulfill, and service orders at scale with Salesforce Order Management.

~ 1 Stunde 10 Minuten

Link

Why You Want Value Realization, Not Value Creation

Salesforce Blog

~ 3 Minuten

Link

The Top 5 Factors Driving Customer Success Growth

Salesforce 360 Blog

~ 3 Minuten

+300 Punkte

Modul

Emotional Intelligence

Use self-awareness and self-management to strengthen relationships and be more productive.

~ 30 Minuten

+300 Punkte

Modul

Accurate Sales Forecasting with Xactly

Sponsored content: Improve forecast accuracy and build a Revenue Operations strategy.

~ 20 Minuten

+400 Punkte

Modul

Business Process Mapping

Increase efficiency and alignment by mapping processes.

~ 30 Minuten

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Additional Preparation

Additional resources to help prepare you for certification.

+700 Punkte

Modul

Cert Prep: Salesforce Certified Sales Representative

Study resources for the Sales Representative certification exam.

~ 35 Minuten