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Meet Agentforce Contact Center
Trail

Meet Agentforce Contact Center

Learn to set up Agentforce Contact Center, integrate AI agents for routing, and analyze contact center performance.

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Dieser Trail enthält eventuell Inhalte, die nur auf Englisch verfügbar sind. Weitere Infos
+1.300 Punkte
Foundational
Administrator
~ 2 Stunden 5 Minuten

Build Your AI-Powered Contact Center

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Explore the agentic contact center with Agentforce.

+300 Punkte
~ 25 Minuten
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Build AI-powered agents for seamless and automated voice support in your contact center.

+200 Punkte
~ 20 Minuten
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Empower service reps and supervisors with Agentforce Contact Center.

+200 Punkte
~ 20 Minuten

Add Workforce Engagement

Expand your contact center's capabilities.

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Forecast staffing, schedule reps and AI agents, and manage service quality in Salesforce.

+100 Punkte
~ 10 Minuten
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Simplify your contact center staffing and shift scheduling.

+300 Punkte
~ 30 Minuten
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Improve service quality with AI-driven evaluations and consistent coaching.

+200 Punkte
~ 20 Minuten

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