Study Up on Human-Centered Design

Learning Objectives

After completing this unit, you’ll be able to:

• Incorporate human-centered design into a customer solution.
• Explain the importance of inclusive design.

Key Topics

This unit prepares you for the human-centered design section of the Salesforce UX Designer exam, which makes up 12% of the overall exam. This section of the exam includes these topics.

• Journey mapping
• Development stages
• Service design
• Relationship design
• Mindsets of relationship design
• Inclusive design practices

Like the previous units, this unit contains practice scenario-based questions and flashcards. 

Exam Practice Questions

Ready to jump in? The sample tool below is not scored—it’s just an easy way to quiz yourself. To use it, read the scenario, then click the answer you think is correct. Some questions may have more than one correct answer. Click Submit to learn whether the answer you chose is correct or incorrect, and why. If there’s a longer explanation, click  to expand the window, then click anywhere in the window to close it. When you reach the end, you can review the answers or retake the questions.

Did you choose the wrong answer? Check out the table below for related study material.

Exam Topic Flashcards

The following flashcards cover human-centered design. Use these interactive flashcards to brush up on some of the key topics you’ll find on this part of the exam.

Read the question or term on each card, then click or tap the card to reveal the correct answer. Click the right-facing arrow to move to the next card and the left-facing arrow to return to the previous card.

Did you choose the wrong answer? Check out the table below for related study material.

Related Badges

Looking for more information? Explore these related badges.

You’ve reviewed human-centered design. Next, let’s take a look at declarative design.