Experience the New AgentExchange
Learning Objectives
After completing this unit, you’ll be able to:
- Describe how the transition from simple searching to a solution engine eliminates contextual blindness.
- Explain how you can build agents faster with easy discovery of AgentExchange agents and agent skills in Agentforce Builder.
- Identify the benefits of private offers, including speeding up procurement and streamlining licensing.
One Ecosystem, Infinite Solutions
Finding the right tools for your Salesforce org shouldn’t feel like a treasure hunt without a map. In the past, contextual blindness forced you to navigate fragmented sites—jumping between AppExchange, AgentExchange, and Slack to find the tools you need. And the friction doesn’t stop at discovery. Once you finally find the right solutions, buying them often means navigating weeks-long procurement processes, manual contracting, and managing separate vendor invoices.
That changes now. Welcome to the new AgentExchange—our unified marketplace of agents, apps, integrations, and experts across Salesforce and Slack. And to eliminate buying friction, we introduced Private Offers. For you, this means a simplified procurement process where you purchase on your terms with unified billing handled directly through Salesforce. Finding and buying the right solution happens through one seamless, marketplace experience.
Welcome to the new AgentExchange.
Your New Command Center
Say goodbye to tab fatigue. Our new persistent navigation bar acts as your mission control, allowing you to toggle instantly between Salesforce apps, agents, and Slack Marketplace integrations—all within the AgentExchange umbrella. Here are some benefits.
- Context preservation, without URL juggling: Find everything that you need while staying in the flow of work, in the same tab, with the same identity. If you’re browsing Agentforce solutions and realize you need a Slack app to trigger those agents, you click the Slack pill.
- Active matchmaking, not passive searching: Old-school directories were passive, waiting for you to guess the right keyword. AgentExchange uses semantic and agentic search to understand the context of what you mean, actively matching you with the right solutions. You can even discover and integrate these personalized recommendations directly within Agentforce Builder.
The unified marketplace strategy eliminates the search problem entirely. By bringing together AgentExchange, AppExchange, and the Slack Marketplace into one destination, you can stop searching and start solving.
A Unified Solution Engine
We’re evolving into an agentic storefront. Rather than a static list of products, our marketplace uses data to proactively surface tools tailored to your specific needs. This trusted ecosystem makes it easy to find, try, buy, and deploy proven solutions.
Here’s how AgentExchange delivers on this promise.
- Find what you need, where you work: With AgentExchange embedded in Agentforce Builder, you receive personalized recommendations for pre-built solutions based on the specific agent you’re building. Plus, our new semantic search understands your intent—not just your keywords—ensuring you find the right tool without hitting a dead end.
- Deploy with confidence: Gain instant access to a proven ecosystem of 12,000+ apps and integrations and 1,000+ agents and skills across Salesforce and Slack. We handle the compliance heavy lifting. Every solution undergoes a rigorous security review, including deep-dive technical audits and vulnerability scans, so you can deploy with total confidence.
By unifying discovery, we’re bridging the gap between Slack, AppExchange, and AgentExchange—transforming separate islands into one cohesive ecosystem. This strategy allows admins and decision-makers alike to stop hunting for parts and start discovering solutions.
Frictionless Procurement with Private Offers
Finding the right solution is only half the battle. Buying the solution is often a weeks-long manual process, which includes the various approvals and negotiations. Private Offers are designed to minimize this delay. Let’s say you found the perfect app, but you need specific terms or pricing for your enterprise. Instead of a back-and-forth email chain and a new vendor onboarding packet, partners can now send you private offers directly within Salesforce.
Here’s how it simplifies your life.
- Tailored pricing: You receive customized pricing and terms that match your specific business needs, delivered right to your My Account page.
- Unified billing and operations: Historically, buying three different apps meant managing three different invoices and payment cycles. The operational overhead of that process is a major pain point. With the Private Offers, we’re introducing unified billing.
Whether you’re buying an AI agent or a document generation tool, you get a single interface to view all your offers and purchases. Salesforce acts as the billing agent, meaning you get a consistent billing experience regardless of service or vendor.
By improving discovery through the AgentExchange and streamlining commerce through private offers, we’re turning a manual, fragmented directory into a high-speed, personalized marketplace that understands your business identity.