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 have set up omni channel and live agent and its working fine. But as you see in the attached, the urls passed from the agent is cut off. What could be wrong?Chat window URL cut off live agent any idea why
9 answers
  1. Jul 4, 2023, 12:01 PM
    If the URL in the Salesforce Chat window is being cut off, it could be due to various reasons. Here are a few possibilities:

    Character Limit: Some chat systems or input fields have a character limit for the URL field. If the URL you're trying to enter exceeds that limit, it may be cut off.

    Encoding Issues: Certain characters in a URL can cause encoding issues, leading to truncation. Make sure the URL you're entering doesn't contain any special characters or spaces that may need to be properly encoded.

    UI Configuration: The chat window's layout or configuration may be causing the URL field to be displayed in a way that cuts off longer URLs. This could be due to a design choice or a misconfiguration of the chat system.

    Browser or Device Limitations: It's possible that the issue is related to the browser or device you're using to access the chat window. Try using a different browser or device to see if the URL is still cut off.

    Customization or Scripting: If the chat window has been customized or if there are any custom scripts running, it's possible that they are interfering with the URL field and causing truncation.

    To troubleshoot the issue further, consider reaching out to the support team or administrator responsible for managing the Salesforce Chat implementation. They should be able to investigate the specific configuration and provide guidance or assistance in resolving the URL truncation issue. DQFanFeedback (https://www.dqfanfeedback.one/)
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