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Strategy Designer Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.

작업

Value Design

Exam Weight 32%

+400포인트
모듈

Challenge Framing and Scoping

Learn best practices for framing and scoping a challenge and defining success.

~40분
+500포인트
모듈

Research for Strategy Design

Learn why research and discovery are fundamental to strategy design.

~45분
+300포인트
모듈

Idea Generation

Learn about the ideation and concepting phases for design strategy.

~20분
+300포인트
모듈

Strategic Vision Creation

Learn how to analyze and narrow solution concepts to create a project vision.

~25분
+400포인트
모듈

Strategy Design Prototyping

Discover prototyping best practices for strategy design.

~35분
+400포인트
모듈

Go-to-Market Planning

Discover best practices for product roadmapping and bringing your idea to market.

~35분
+400포인트
모듈

Alignment as a Strategic Craft

Learn how to achieve alignment during the design process.

~45분
+200포인트
모듈

디지털 혁신

기업이 제품과 고객 관계를 변화하도록 만드는 추세를 살펴보세요.

~15분
+300포인트
모듈

Organizational Alignment (V2MOM)

Use the V2MOM process to get aligned on goals and strategies across the company.

~55분
+400포인트
모듈

Jobs to Be Done Framework for Designers

Explore the Jobs to be Done framework for relationship design.

~40분
+500포인트
모듈

Journey Mapping

Improve your solution design by mapping how customers experience your product or service.

~30분
+300포인트
모듈

Sustainable Design

Use design principles to strengthen the relationship between business and society.

~30분
+300포인트
모듈

Best Practices for Sustainable Design

Use simple tools and strategies to bring sustainable design into your work.

~25분
+500포인트
모듈

Behavior Change Design to Address Climate Change

Design experiences that influence people to reduce greenhouse gas emissions.

~25분
+300포인트
모듈

Relationship Design for UX Strategy

Learn to apply the principles of Relationship Design to build better user experiences.

~30분
+300포인트
모듈

Ethics by Design

Learn about ethical design and how to incorporate it into technology development.

~25분
+500포인트
모듈

Inclusive Design

Foster innovation with inclusive design principles.

~40분
+300포인트
모듈

Values-Driven Design

Learn how organizations can use values to drive their design and build processes.

~20분
+400포인트
모듈

Design as a Social Practice

Learn best practices and processes organizations can use to design beyond the user.

~20분
+300포인트
모듈

Accountability in Design

Learn key practices to build social and business accountability into your design process.

~15분
+300포인트
모듈

Relationship Design at Scale

Learn how to responsibly use technology to scale relationships.

~25분
~10분
링크

Trend research: how to identify relevant trends

Lead Innovation Management Blog

~10분
링크

Made to Measure: Getting design leadership metrics right

Research-Based User Experience Article

~10분
링크

The Top Customer Service Metrics to Measure

Experience Management Article

~10분
~10분
작업

Tools and Artifacts

Exam Weight 23%

+300포인트
모듈

Lightning Experience Performance Optimization

Improve your Lightning Experience to help users work faster.

~25분
+800포인트
모듈

Flow Builder 기본 사항

Flow Builder를 살펴보고 플로를 사용하여 비즈니스 프로세스 자동화 시기를 알아보세요.

~40분
+1,000포인트
모듈

Path & Workspaces

Guide your reps through opportunity stages with an optimized page layout.

~30분
+500포인트
모듈

Partner Relationship Management (PRM) Portal Strategy

Learn best practices for channel sales and partner portal management in Sales Cloud.

~45분
링크

In-App Guidance in Lightning Experience

Trailblazer Community Documentation

~1시간
+200포인트
모듈

Cross-Cloud Customer Identity and Data Management for Salesforce B2C Commerce

Manage customer identity and data across clouds using solution kits.

~10분
+800포인트
모듈

AppExchange Solutions

Find solutions for your business and learn how to install them in your org.

~45분
+200포인트
모듈

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20분
+600포인트
프로젝트

Build an Experience Cloud Site with Knowledge and Chat

Use the Customer Service template to create a site with chat snap-ins and knowledge.

~1시간 25분
+300포인트
모듈

Application Integration Patterns for Salesforce Lightning Platform

Explore and analyze Salesforce Lightning Platform integration patterns.

~1시간 20분
+300포인트
모듈

Democratized Innovation through Citizen Integration

Learn why and how citizen integrators are important to the success of your business.

~25분
+300포인트
모듈

Connectors for Data Integration

Learn when and how to use connectors for better data integration.

~25분
+400포인트
모듈

API-Led Integration for Business Reinvention

Use integration-first strategies to reinvent your business.

~25분
+1,100포인트
모듈

Field Service Basics

Learn about Field Service and set service territories.

~1시간 15분
+300포인트
모듈

Experience Cloud 기본 사항

Experience Cloud를 활용하여 고객과 파트너와 연결하세요.

~30분
+600포인트
프로젝트

Plan and Manage Store Visits with Consumer Goods Cloud

Give sales reps the tools they need for efficient retail execution from start to finish.

~1시간 35분
+400포인트
모듈

Lead to Cash Sales Features

Optimize Salesforce with the right combination of products for your sales teams.

~30분
~10분
링크

UX Mapping Methods Compared: A Cheat Sheet

Overview of various mapping methods, including service blueprint and journey map

~10분
작업

Intangible Deliverables

Exam Weight 26%

+200포인트
모듈

Relationship Building

Respond to your teammates with empathy and foster an environment of trust.

~15분
+600포인트
모듈

Virtual Presentations

Create online presentations that connect wherever your audience is.

~30분
+300포인트
모듈

Strategies for Presenting to Executive Audiences

Learn how to effectively present to executives.

~15분
링크

The Psychological Safety Ladder Canvas

Fearless Culture Article

~10분
링크

How to Get Stakeholders to Sketch: A Magic Formula

Research-Based User Experience Article

~10분
~10분
작업

Leveraging Adjacent Roles/Skills

Exam Weight 19%

링크

How You Embrace Technology

Salesforce Resource Center

~10분
+200포인트
모듈

접근성 기초

모두가 기술에 쉽게 접근할 수 있도록 하는 것이 중요한 이유에 대해 알아봅니다.

~20분
링크

AI Ethics Maturity Model

Salesforce Ethical AI Practice PDF

~20분
+500포인트
모듈

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

~55분
+500포인트
모듈

User Training and Enablement

Learn how to support your Salesforce users and prepare them for success.

~30분
+300포인트
모듈

Cert Prep: B2B Solution Architect: Delivery and Design

Study for the B2B Solution Architect certification.

~1시간 5분
+400포인트
모듈

책임감을 갖고 인공 지능 만들기

데이터와 알고리즘에서 편향을 제거하여 회사에서 윤리적인 AI 시스템을 만듭니다.

~45분
링크

Salesforce Roadmaps

Explore Salesforce roadmaps

~10분
+100포인트
모듈

Salesforce Architecture Diagrams: Quick Look

Learn how architecture diagrams help you create connected customer experiences.

~5분
+400포인트
모듈

Business Process Mapping

Increase efficiency and alignment by mapping processes.

~30분
+300포인트
모듈

Process Mapping for Business Analysts

Use process mapping to improve business processes.

~15분
링크

Behavioral Economics

Your constantly-updated definition of Behavioral Economics and collection of topical content and literature.

~10분
작업

Additional Preparation

Additional resources to help prepare you for certification.

+500포인트
모듈

Cert Prep: Salesforce Strategy Designer

Use scenarios and interactive flashcards to study for the certification exam.

~25분