Support Customers in Enhanced Channels

Discover the benefits and capabilities of Service Cloud's Messaging portfolio.

Explore five ways that reps can work more efficiently in enhanced channels.

Learn how to access data from enhanced channels at scale.

Learn how and when to upgrade your standard WhatsApp, Facebook Messenger, or SMS channels.

Modernize your customer support experience with an enhanced WhatsApp channel in Messaging.

Learn why and how to migrate to enhanced Chat–formerly Messaging for In-App and Web.

Walk through a migration to Enhanced Chat.

Explore features that improve your Enhanced Chat experience.

Review frequently asked questions about Enhanced Chat.

Elevate customer service with Enhanced Omni-Channel.