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+800포인트

트레일

Service Cloud for Slack

Improve customer service using Service Cloud and Slack

~1시간 45분

+200포인트

모듈

Slack for Service

Resolve cases faster and delight customers with Slack.

~20분

Discover Slack for Service

~10분

Create a Plan to Bring Slack-First Thinking to Your Service Team

~10분

hide유닛 2개 숨기기

+200포인트

모듈

Swarming on Cases

Assemble an expert team to solve customer problems quickly with swarming.

~35분

Swarming for Customer Success

~15분

Managing a Swarm

~20분

show유닛 2개 표시

+400포인트

모듈

Customer Service Incident Management Basics

Track and resolve widespread service disruptions quickly.

~50분

Get Started with Customer Service Incident Management

~15분

Set Up Customer Service Incident Management

~15분

Create and Swarm on an Incident

~5분

Aim for Constant Improvement

~15분

show유닛 4개 표시

~1시간 45분