See What’s New: Consumer Goods, Education, and Energy & Utilities
Learning Objectives
After completing this unit, you’ll be able to:
- Describe the latest features and enhancements for Consumer Goods, Education, and Energy & Utilities.
Optimize essential operations and deepen stakeholder trust with tailored tools for Consumer Goods, Education, and Energy & Utilities. The latest enhancements, including voice-enabled field execution, automated transfer credit evaluations, emergency crew mobilization, and tariff modeling, empower your teams to streamline service delivery, maintain audit compliance, and act with data-driven precision across every touchpoint.
Consumer Goods
Merchandiser Mobile Experience
Help merchandisers execute visits faster, capture better data, and improve execution consistency with built-in Agentforce, voice controls, offline access, and embedded analytics.
Unusable Inventory Management
Track, segregate, and audit unusable inventory (damaged, expired, lost, or custom-defined) across the distributor lifecycle, from receipt to transfer and counts. Ensure available stock and accrual calculations are accurate.
Liability Accruals Enhancements
Keep trade spend accruals accurate and audit-compliant through every claim adjustment and reversal, with historical data preserved and no manual reconciliation required.
Education
Delegated Access Management
Deliver secure, flexible, and transparent student-driven access control, and meet FERPA and GLBA requirements with a governed, auditable framework, no custom development required. Enable students to delegate specific academic and administrative access to trusted individuals with full revocation control. Students define exactly who can access what and for how long.
Transfer Credit Enhancements
Automate transfer credit evaluation and posting with policy validation, a best-fit matching algorithm, and real-time degree progress updates, cutting processing time from hours to minutes. Students see accurate degree progress the moment credits are posted, and staff spend less time on repetitive lookups and more time on high-judgment exceptions.
Student Refunds and Payment Plans
Give students flexible payment plans and automated refund management with self-service portals, configurable installment schedules, and a tamper-proof audit trail. Students gain self-service control over large balances through flexible installment options. And automated refund processing with real-time status tracking reduces financial stress and supports retention.
Energy & Utilities
New Connection Management
Meet regulatory timelines, reduce customer churn, and eliminate manual tracking with configurable milestone templates, SLA management, and clear ownership across every new connection project.
Emergency Compliance Management
Mobilize union-compliant repair crews faster during grid outages with a purpose-built dispatcher workspace that provides priority-sorted rosters and mobile push notifications. Make manual phone trees a thing of the past.
Tariff Comparison Enhancement
Increase upsell conversion and retention with real-world consumption modeling. Sales and service representatives can model scenarios (EV chargers, LED upgrades, solar) with data-backed tariff recommendations.
