See What’s New with Agentforce Net Zero and Salesforce Success Plans

Learning Objectives

After completing this unit, you’ll be able to:

• Explain how to accurately track ground travel by distance and easily correct fleet records.
  
• Describe how to enable sustainability teams to swiftly set up environmental accounting through a clear, guided process.
  
• Define how to capture and extract essential information via an expanded data model and mappers.
  

Net Zero

Salesforce Go for Net Zero

Enable sustainability teams to swiftly set up environmental accounting through a clear, guided process. Accelerate capability deployment and enhance usage across organizations, making user access simple and transparent.

Environmental Accounting for Travel

Calculate precise transport emissions. Accurately track ground travel by distance, and easily correct fleet records, even for odometer errors. Achieve superior carbon accounting for impactful emissions calculations and fleet operations optimization.

CSRD Data Model and Mapping

Report accurately for the Corporate Sustainability Reporting Directive (CSRD). Enable precise reporting of quantitative sustainability data. Capture and extract essential information through an expanded data model and mappers, filling gaps and helping ensure compliance.

Salesforce Success Plans

Customer Success Score for Premier

The Customer Success Score is a simple and comprehensive measure of your company’s success with Salesforce, now available to Premier customers. Through a personalized Success Review, Premier customers can assess their Score, gain actionable insights into their organization, and receive recommendations to get more value from Salesforce.

Customer Success Score Enhancements

We’ve enhanced Customer Expertise and Technical Health signals with new subcategories and a more robust scoring system.