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+1,300포인트

모듈

Lightning Knowledge Setup and Customization

Create record types and page layouts to optimize Lightning Knowledge for your business.

~1시간 45분

Set Up a New Kind of Article

~25분

Configure Page Layouts and Record Types

~30분

Set Up the Validation Status

~15분

Configure Article and Field Visibility

~15분

Close Cases with Articles

~20분

~1시간 45분

이 트레일에서 사용 가능

Lightning Knowledge로 Service Cloud 개선