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Strategy Designer Overview

Exam Guide, Scheduling your Exam, Recommended Courses, and Quick Facts.

Attività

Value Design

Exam Weight 32%

+400 punti
Modulo

Challenge Framing and Scoping

Learn best practices for framing and scoping a challenge and defining success.

~40 minuti
+500 punti
Modulo

Research for Strategy Design

Learn why research and discovery are fundamental to strategy design.

~45 minuti
+300 punti
Modulo

Idea Generation

Learn about the ideation and concepting phases for design strategy.

~20 minuti
+300 punti
Modulo

Strategic Vision Creation

Learn how to analyze and narrow solution concepts to create a project vision.

~25 minuti
+400 punti
Modulo

Strategy Design Prototyping

Discover prototyping best practices for strategy design.

~35 minuti
+400 punti
Modulo

Go-to-Market Planning

Discover best practices for product roadmapping and bringing your idea to market.

~35 minuti
+400 punti
Modulo

Alignment as a Strategic Craft

Learn how to achieve alignment during the design process.

~45 minuti
+200 punti
Modulo

Digital Transformation

Explore trends causing companies to transform their products and customer relationships.

~15 minuti
+300 punti
Modulo

Organizational Alignment (V2MOM)

Use the V2MOM process to get aligned on goals and strategies across the company.

~55 minuti
+400 punti
Modulo

Jobs to Be Done Framework for Designers

Explore the Jobs to be Done framework for relationship design.

~40 minuti
+500 punti
Modulo

Journey Mapping

Improve your solution design by mapping how customers experience your product or service.

~30 minuti
+300 punti
Modulo

Sustainable Design

Use design principles to strengthen the relationship between business and society.

~30 minuti
+300 punti
Modulo

Best Practices for Sustainable Design

Use simple tools and strategies to bring sustainable design into your work.

~25 minuti
+500 punti
Modulo

Behavior Change Design to Address Climate Change

Design experiences that influence people to reduce greenhouse gas emissions.

~25 minuti
+300 punti
Modulo

Relationship Design for UX Strategy

Learn to apply the principles of Relationship Design to build better user experiences.

~30 minuti
+300 punti
Modulo

Ethics by Design

Learn about ethical design and how to incorporate it into technology development.

~25 minuti
+500 punti
Modulo

Inclusive Design

Foster innovation with inclusive design principles.

~40 minuti
+300 punti
Modulo

Values-Driven Design

Learn how organizations can use values to drive their design and build processes.

~20 minuti
+400 punti
Modulo

Design as a Social Practice

Learn best practices and processes organizations can use to design beyond the user.

~20 minuti
+300 punti
Modulo

Accountability in Design

Learn key practices to build social and business accountability into your design process.

~15 minuti
+300 punti
Modulo

Relationship Design at Scale

Learn how to responsibly use technology to scale relationships.

~25 minuti
~10 minuti
Link

Trend research: how to identify relevant trends

Lead Innovation Management Blog

~10 minuti
Link

Made to Measure: Getting design leadership metrics right

Research-Based User Experience Article

~10 minuti
Link

The Top Customer Service Metrics to Measure

Experience Management Article

~10 minuti
~10 minuti
Attività

Tools and Artifacts

Exam Weight 23%

+300 punti
Modulo

Lightning Experience Performance Optimization

Improve your Lightning Experience to help users work faster.

~25 minuti
+800 punti
Modulo

Nozioni di base di Flow Builder

Esplora Flow Builder e scopri quando usare i flussi per automatizzare i processi aziendali.

~40 minuti
+1.000 punti
Modulo

Path & Workspaces

Guide your reps through opportunity stages with an optimized page layout.

~30 minuti
+500 punti
Modulo

Partner Relationship Management (PRM) Portal Strategy

Learn best practices for channel sales and partner portal management in Sales Cloud.

~45 minuti
Link

In-App Guidance in Lightning Experience

Trailblazer Community Documentation

~1 ora
+200 punti
Modulo

Cross-Cloud Customer Identity and Data Management for Salesforce B2C Commerce

Manage customer identity and data across clouds using solution kits.

~10 minuti
+800 punti
Modulo

AppExchange Solutions

Find solutions for your business and learn how to install them in your org.

~45 minuti
+200 punti
Modulo

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 minuti
+600 punti
Progetto

Build an Experience Cloud Site with Knowledge and Chat

Use the Customer Service template to create a site with chat snap-ins and knowledge.

~1 ora 25 minuti
+300 punti
Modulo

Application Integration Patterns for Salesforce Lightning Platform

Explore and analyze Salesforce Lightning Platform integration patterns.

~1 ora 20 minuti
+300 punti
Modulo

Democratized Innovation through Citizen Integration

Learn why and how citizen integrators are important to the success of your business.

~25 minuti
+300 punti
Modulo

Connectors for Data Integration

Learn when and how to use connectors for better data integration.

~25 minuti
+400 punti
Modulo

API-Led Integration for Business Reinvention

Use integration-first strategies to reinvent your business.

~25 minuti
+1.100 punti
Modulo

Field Service Basics

Learn about Field Service and set service territories.

~1 ora 15 minuti
+300 punti
Modulo

Nozioni di base su Experience Cloud

Utilizza Experience Cloud per restare in contatto con clienti e partner.

~30 minuti
+600 punti
Progetto

Plan and Manage Store Visits with Consumer Goods Cloud

Give sales reps the tools they need for efficient retail execution from start to finish.

~1 ora 35 minuti
+400 punti
Modulo

Lead to Cash Sales Features

Optimize Salesforce with the right combination of products for your sales teams.

~30 minuti
~10 minuti
Link

UX Mapping Methods Compared: A Cheat Sheet

Overview of various mapping methods, including service blueprint and journey map

~10 minuti
Attività

Intangible Deliverables

Exam Weight 26%

+200 punti
Modulo

Relationship Building

Respond to your teammates with empathy and foster an environment of trust.

~15 minuti
+600 punti
Modulo

Virtual Presentations

Create online presentations that connect wherever your audience is.

~30 minuti
+300 punti
Modulo

Strategies for Presenting to Executive Audiences

Learn how to effectively present to executives.

~15 minuti
Link

The Psychological Safety Ladder Canvas

Fearless Culture Article

~10 minuti
Link

How to Get Stakeholders to Sketch: A Magic Formula

Research-Based User Experience Article

~10 minuti
~10 minuti
Attività

Leveraging Adjacent Roles/Skills

Exam Weight 19%

Link

How You Embrace Technology

Salesforce Resource Center

~10 minuti
+200 punti
Modulo

Nozioni di base sull'accessibilità

Scopri perché è importante che la tecnologia sia accessibile a tutti.

~20 minuti
Link

AI Ethics Maturity Model

Salesforce Ethical AI Practice PDF

~20 minuti
+500 punti
Modulo

Drucker School—Organizational Change Leadership

Stay competitive with the Drucker principles for driving change within your organization.

~55 minuti
+500 punti
Modulo

User Training and Enablement

Learn how to support your Salesforce users and prepare them for success.

~30 minuti
+300 punti
Modulo

Cert Prep: B2B Solution Architect: Delivery and Design

Study for the B2B Solution Architect certification.

~1 ora 5 minuti
+400 punti
Modulo

Creare intelligenza artificiale in modo responsabile

Rimuovi il bias dai dati e dagli algoritmi e crea sistemi di IA etici nella tua azienda.

~45 minuti
Link

Salesforce Roadmaps

Explore Salesforce roadmaps

~10 minuti
+100 punti
Modulo

Salesforce Architecture Diagrams: Quick Look

Learn how architecture diagrams help you create connected customer experiences.

~5 minuti
+400 punti
Modulo

Business Process Mapping

Increase efficiency and alignment by mapping processes.

~30 minuti
+300 punti
Modulo

Process Mapping for Business Analysts

Use process mapping to improve business processes.

~15 minuti
Link

Behavioral Economics

Your constantly-updated definition of Behavioral Economics and collection of topical content and literature.

~10 minuti
Attività

Additional Preparation

Additional resources to help prepare you for certification.

+500 punti
Modulo

Cert Prep: Salesforce Strategy Designer

Use scenarios and interactive flashcards to study for the certification exam.

~25 minuti