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Attività

Welcome to Your Learning Path

Before you get started, click the “follow” button on this Trailmix so you can easily find new content as it’s added here.

+100 punti
Modulo

Customer Service with Salesforce: Quick Look

Learn how Salesforce helps you deliver faster, more personalized service.

~5 minuti
+300 punti
Modulo

Contact Center Design and Setup

Learn Salesforce-tested strategies to build a contact center fast.

~20 minuti
+200 punti
Modulo

Intelligenza artificiale per l'assistenza clienti

Scopri come l'intelligenza artificiale sta trasformando l'assistenza clienti, dai chatbot ai dati analitici.

~15 minuti
+200 punti
Modulo

Omni-Channel Routing and Digital Engagement

Prepare your contact center for the multi-channel world.

~20 minuti
+700 punti
Modulo

Service Metrics

Make better business decisions based on customer service data.

~30 minuti
+400 punti
Modulo

Engagement & Retention

Attract and retain talent through daily, consistent engagement.

~1 ora 20 minuti
+500 punti
Modulo

Coaching & Feedback

Get practical tools and guidance on coaching your team.

~1 ora 40 minuti
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3 Change Management Tips To Keep Service Agents Agile

Change management is paramount as companies serve customers digital experiences. These tips can help your service teams.

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Start Your Customer Service Automation Process With These 5 Questions

If you’ve had it with your multi-user, multi-step customer service workflows, here’s how to integrate automation.

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6 Key Customer Service Channels That Improve Customer Experience

These are the most effective customer service channels based on research from 7,000 global decision makers, agents, and dispatchers.

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Drive Employee Engagement: How Automation Leads to a Better Agent Experience

Strengthen your contact center and better serve your customers by making work more satisfying for agents.

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4 Ways To Rethink Your Customer Service Model for Fast, Quality Support

Help agents work together better by rethinking your approach to customer support.