1 risposta
Hi @Mark Ellis
Teams are using AI-driven SMS and WhatsApp messaging in Salesforce to speed up lead response times by automating replies, personalizing messages with customer data, and sending instant notifications. Tools like chatbots handle common queries 24/7 while triggering timely follow-ups. Platforms like Message Blink and Lead Manager Ninja integrate with Salesforce to log conversations, prioritize hot leads, and suggest responses, cutting response time and boosting conversions. Testing in the sandbox first helps ensure it works smoothly for your team.
