I created a simple Flow from Omni-Channel (I thought it was simple) - where I do the following:
- Get Case id
- Decision:
- Status = Customer Responded
- Type = Notification
- Route to the correct Queue
I am hitting a roadblock and the Flow error is: This Route Work invocable action did not create a valid Pending Service Routing.
What is the issue?
@Christopher Pustizzi, if the flow ends immidieatly after taking the 'no' path in the 'Customer Responded' decision element, I would suggest moving the criteria in this element to the start conditions of the flow. As a best practice, you only want to trigger flows when absolutely necessary.
The issue with when you update the ownerId to a queue is that the Id is in the wrong format, all group object records (queues) have the prefix 00G.
Also, you should not hard code the queue Id, get the queue Id through a get records element, then reference the get records element or use a variable.
