Hello!
We tried activating EAC Metrics in our Production Org and discovered we could not.
We opened a case with Salesforce Support and they explained that EAC metrics only works with Orgs with 1.5 million records or less. Our Org has way more record than that.
SF Support shared an IdeaExchange to request SF increase the record amount and in that post they indicated you could request SF support enable the ability to run EAC Metrics with more than the 1.5 million records but my fear is that it would greatly impact performance.
I looked back in research that included Salesforce documentation, partner videos and this limitation is never mentioned in any of them.
Did I miss where it is explicitly called out in formal Salesforce documentation? Is there a central point with ALL EAC information? Such as one presentation on EAC it was show that the EAC to Office 365 can be updated to the Graph API but I have not heard anything since.
Thank you!
the limitation is mentioned here Considerations for Activity 360 Reporting
"Is My Salesforce Org Eligible for Activity 360 Reporting?
Your org is eligible to use Activity 360 reporting if you have fewer than 1.5 million combined accounts, contacts, contracts, leads, and opportunities."
You do have to be very careful on the date filters, always start with 1 day when building Activity 360 reports, anything more takes an age to process.....
