I am helpdesk manager and my agents hold dead chats in their screen which blocks LIVE AGENT CHAT capacity, I need to learn if there is a process with which I can clear these dead chats manually through a supervisor control. Or can it be configured to AUTO Close after few minutes of giving them After chat work time.
If clearing Inactive chat is not possible, can we calculate the time(Chat Inactive to Chat Window Closed)
2 risposte
HEre actually this may help: https://help.salesforce.com/s/articleView?id=sf.omnichannel_supervisor_tabs_intro.htm&type=5
