Attach records to chat transcript

Question

I enabled Live Agent in my developer edition org(created in May'2017) and the attach tool is missing in Live agent chat.

but I don't see that icon in my org and it shows as like this:

I logged in as System Admin and have access on everything. Screenshot for reference:

Any help on this?

Mark Cuban · Answer

Looks like, the attach records icon is visible only for Live agent routing and not for omni channel routing.

Salesforce Developer