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I want to show/hide fields based on a pick list selection in the new case screen . If i select 'PIN Reset' from 'Action' pick list then it should show 'PIN' field and it must hide 'Password' field, Or if i select 'Password request' then it should show 'Password' field it must hide 'PIN' field.

Is there any way to achive this without using Visualforce page and Apex class ?

Please find the below screenshot.

show/hide fields based on a pick list selection in the new case screen without using visualforce page and apex class
1 risposta
  1. 15 feb 2018, 18:19

    Salesforce not provide such functionality. Here are few ways you can try - 

    1. Move action to Case record type - Create record type as PIN Reset /Password Reset. On selection of record type display the fields by configuration page layout. 
    2. Display both fields and add validation rule 
    3. Create custom vf page
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