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Emails sent from SF (composed by Nintex DocGen, the 3rd party doc merge platform we use) that contain linked images are having the image URL truncated, I think by SF, so the email arrives displaying "servlet/servlet.ImageServer?id=......" instead of "https://myorg.file.force.com/servlet/servlet.ImageServer?id=...." (which would cause the image to be rendered).

 

This used to work, so something changed recently.

 

My images are stored as Classic Documents with Externally Available Image checked.

 

I suspect this is some sort of SF Email setting issue but I can't figure it out.

 

Any thoughts?

 

@* Salesforce Developers * 

2 risposte
  1. 17 ago 2023, 13:39

    @Kermit Del Rosario The images are .png files.  I obtained the URLs by right-clicking on the actual images in Documents and choosing Copy Image Link.  I can paste the URL into another browser not logged into SF and it renders successfully with the full URL that starts with a full domain name.  It's only the received email that has the URL truncated (and I tried two different email providers).

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