Hi Ohana!
Has anyone else been dealing with an uptick in these lately on their donation forms? This happens from time to time for many nonprofits because when someone steals a large number of credit cards, they like to "test" them out on nonprofits to see which ones work because 1) there's no product sold requiring a real mailing address, 2) they assume nonprofits don't have the technical resources to catch and mitigate fraud, and 3) they start with small donation amounts that they feel will be under the victim's radar (though they can also use large amounts). We have lots of protections in place (captchas, address verification service, IP blocking, etc.) but some attackers know how to get around these things. Most of the donation attempts do fail but some go through, and there are still fees and staff time used to do data cleanup and manage even the failed payments. Wondering if anyone else is having this problem, knows any authority that can help catch them, and what your process is when payments do make it through (refund then, wait for disputes, etc.).
Thanks!
Amy
@Amy Frankel -This is an unfortunate part of the acceptance of credit cards. The entire business can be deceiving with whom can you trust? How does a Non Profit know that they are set up properly with processing the bank cards? What about Chargeback Protection that is in favor of the non-profit merchant?
1. This is a really great Salesforce Ecosystem that has supported my causes for years!
I appreciate all of the advice and I also looked into credit card processing.
2. I have helped many non-profits get the protection that they need, the trust, and affordable rates.
You can message me privately if you want to know more.
Eric
