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I have followed all the steps and retraced my steps and tried the processes that Trailhead suggested of  If "Assign using active assignment rule" is not appearing when creating a new case, return to the Case Assignment Rule menu in Setup. Edit the Standard case assignment and uncheck the active checkbox and save. After saving, check the active checkbox again and save. This toggle will ensure "Assign using active assignment rule" appears when creating a new case.

 

Still this is not showing up for me. Ideas?

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