I discovered Auto-Emails can unintentionally be sent from the Outbox of a new Prospect owner when the new owner is updated after the original owner added the Prospect to a sequence and completed the first manual email step. I need to find a way for Outreach to notify my team if the owner changes mid-sequence without having to disable the "Propagate Prospect Ownership" org setting.
Is there a way Outreach can notify the original Prospect owner, new owner, and/or active sequence owner that the Prospect is active in a sequence with pending Auto-Emails when the owner is updated? Then we could avoid accidentally sending Prospects emails from an unintended team member who didn't originally add the Prospect to the sequence or send the first manual email.
Ideally Outreach would be able to assign and lock the Outbound mailbox for any Auto-Email step to the user who adds the Prospect to a sequence and completes the first manual email step. This way, we can avoid having to worry about who owns the Prospect altogether.
I found a KB article: Switch Email Sender (Assigned Sequence Mailbox) Mid-Sequence - but have yet to find a way to automate this inside the Outreach platform. Triggers do not have this functionality.
The ideal functionality would include a standard sequence setting that assigns the Outbox to the user who added the Prospect and/or competes the first auto-email - without having to change the Prospect owner.
