We are wanting to do a re-engagement journey with some of our Contacts that have incomplete data. In this journey, we would send them an email which has a link to our custom preference center. Within our preference center there is a form they can complete to provide the missing data we desire (e.g. name, address, phone, etc).
We want to track clicks on the link to the preference center contained in the email. If they click on the link we will exit them out of the journey. If they don't click the link, we want to send a follow-up email a week or two later then exit.
I have started to create the journey, but somehow the engagement split can't see the link contained in the email we want to track. I have verified that tracking is enabled in the email template. I have double checked that it is an actual link tag <a></a>.
Am I missing something? Can't seem to figure out why I can't track that specific link. Other links are visible in the template just not this one.
Mateusz Dąbrowski (mateuszdabrowski.pl) Forum Ambassador
Ok, in this case, the issue must be with the type of link you selected (the picklist value "CloudPages - Landing Page").
Switch it to either:
1. http/https and provide the direct URL of your Cloud Page or
2. in the HTML Editor for the content block, find that link and in the place where you can see %%=CloudPagesURL(0000)=%% change it to %%=RedirectTo(CloudPagesURL(0000))=%%