How would I add this Scenario?
outside "office hours"
GIVEN a customer is on the website AND it’s outside office Hours WHEN the customer is trying to use chat THEN this message is displayed Sorry, we aren't online at the moment. Leave a message and we'll get back to you AND the support form is available so a customer can log a case
I've a scenario when the Agent is Available then the pre-chat form is populated and the customer fills in all the details,
Next scenario when the agent is offline it only displays the contact info.
How would I add the the Outside "Office hours" scenario.?
