Hey guys, can anybody point me toward some resources or give me some advice on how to setup "fallback" routing for messaging channels that are being routed through an einstein bot? I am currently using the bot to route incoming SMS messages to a single agent queue according to a lookup field on the case object. I am happy with this setup, but I'd like the message to be rerouted if it isn't accepted within a certain amount of time. I thought that the overflow assignee would fill this role, but that doesn't seem to be the case. Is there a way to do any of the following:

• Set the einstein bot to "check" agent availability before routing to the queue prescribed by the flow dialogue
• "Weight" recipient priority in a queue so that I could add other users to the single agent queues that would only act as backup after the primary agent fails to accept the message
• Enable some kind of rule that would forward timed out message requests to another queue or chatbot

Thanks in advance for any insights you can provide!