Hello friends. We use an embedded service chat on our website and public community. We also use Knowledge on our community. I am now trying to figure out how to suggest articles to our customers in chat before they connect to an agent. I have seen examples where topics can be clicked in the chat and the articles are then presented based on topic. I am struggling to find a trailhead or blog post that can get me started on this type of thing.
Thanks for any help and advice.
3 commenti
@Peter Chung Thanks! That was kind of where I started. I found a method on the deployment api called doknowledgesearch(). And also found an lwc that allowed for flows to be embedded in a chat. So, it seemed like the potential for a custom build was there, but wasn't finding any examples. I only have pretty basic apex and visualforce skills. So, it's not a trail for me to blaze at the moment. Do you know of any blog posts that work this type of solution?
