Hi Everyone,
We have using MDQ product with both One-time and recurring cost component. Now, we have come across a requirement from Customer where they wanted on the renewal quote in certain cases, OTC line should also gets added to the renewal quote.
As per product behaviour, OTC line do not gets added to renewal quote. Therefore, I would need to inputs how should be solution the mentioned requiredment.
To me, the customer's requirement is unclear. If a one-time cost must exist on a renewal quote, it is not one-time. Is the product actually a recurring product with non-prorated pricing?
It sounds like the customer must get clearer on their business requirement before you do the work of designing a solution. There is a lot more to unpack here.
