Hello everyone,
I'm currently working on migrating from Desk to Service Cloud.
I'm doing a lot of tests and I find the subject very bulky after some exchange with the customer.
I tried to change the subject in the email button as described here : https://salesforce.stackexchange.com/questions/115430/how-to-stop-email-subject-line-from-auto-populating-from-case-feed
But i can't seem to find a solution.
Anyone as an idea ?
1 risposta
I can stop the subject to being too long by having a default email subject made of the case subject but it creates another problem : all answer from the support create a new thread in customer email system (tried with a personnal Gmail account).
Anyone have a solution to avoid both bulky subject and to mess our customer email system ?
