Our service resources record the start of a service appointment with a Start button and the end with a Stop button. When they touch the start button, the service appointment goes into an "In progress" state. I would like to limit the possibility of having multiple service appointments in the "In progress" state, prohibiting a Start, when the resource has not stopped the last appointment. How can I do?
Any help is appreciated.
2 risposte
Hi Massimiliano,
Sorry for the inconvenience. In case you don't receive a response here, may I also suggest joining the Field Service Lightning Trailblazers group below to collaborate with the experts for best practice and advice.
https://trailblazers.salesforce.com/_ui/core/chatter/groups/GroupProfilePage?g=0F93A000000PcSsSAK
Hope this helps.
Regards,
Jayson
