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Email Template:

<messaging:emailTemplate subject="Milestone:{!relatedTo.MilestoneType.Name} - yet to complete" recipientType="Contact" relatedToType="CaseMilestone">

<messaging:htmlEmailBody ><br/><br/><br/>

*** Milestone Warning **** <br/><br/>

<c:MSCaseDetails MScaseId="{!relatedTo.CaseId}"/><br/>

Milestone Name: {!relatedTo.MilestoneType.Name}<br/>

Target Date: {!relatedTo.TargetDate}<br/>

Elapsed Time (Mins): {!relatedTo.ElapsedTimeInMins}<br/>

Time Remaining (Mins): {!relatedTo.TimeRemainingInMins}<br/><br/>

Case reference: https://cs42.salesforce.com/{!relatedTo.CaseId} <br/><br/><br/>

Kindly remember to complete the milestone before it expires.<br/><br/><br/>

</messaging:htmlEmailBody>

</messaging:emailTemplate>

 

VF Componenet:

​<apex:component controller="FindCaseDetails" access="global">      

    <apex:attribute name="MScaseId" description="testing" type="Id" required="required" assignTo="{!caseId}"/>

    Case#: <apex:outputField value="{!CaseDetails.CaseNumber}"/> <br/>    

    Assigned To: <apex:outputField value="{!CaseDetails.Owner.Name}"/>

</apex:component>

Contoller:

public class FindCaseDetails {

public static Case cs;

public static Id caseId {get;set;}

public FindCaseDetails() {

}

public Case getCaseDetails() {

cs = [select CaseNumber, Owner.Name from Case where id =:caseId];

return cs;

}

}

 

Here is my setup to trigger a warning for a case milestone. I'm getting the alert by it has no MileStone Information in it.

 

Alert I received upon milestoine warning is:

Subject: Sandbox: Milestone: - yet to complete

Email Body:

*** Milestone Warning ****

Case#:00076658

Assigned To:New Cases

Milestone Name:

Target Date:

Elapsed Time (Mins):

Time Remaining (Mins):

Case reference: https://cs42.salesforce.com/

Kindly remember to complete the milestone before it expires.

 

But, when I test the email template manually from EmailTemplate page,

 

It will ask me to enter,

 

Contact ID: <contact ID>

 

and

 

CaseMilestone ID: <milestone ID>

 

this works. And the test alert contains the expected output,

*** Milestone Warning ****

Milestone Name: Main Category Set

Target Date: Wed Jun 22 19:30:20 GMT 2016

Elapsed Time (Mins):

Time Remaining (Mins): 00:00

Case reference: https://cs42.salesforce.com/500560000037EGyAAM

Kindly remember to complete the milestone before it expires.

 

Someone please let me know, why the alert is not displaying the milestone details during the actual execution.

 

 
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