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Topics#Email MarketingDomanda di Steve Effron
Steve Effron (Inspirock) ha fatto una domanda in #Email Marketing
21 giu 2019, 15:30

Why am I receiving this error "Salesforce list email: Couldn't send"?

I'm testing out the 'send list email' function by trying to send to messages to my own email addresses. However, I'm receiving a message from Salesforce that it couldn't send to the list.

 

In the spreadsheet attached to the message from Salesforce, it says for each entity ID, "This person didn't want to be emailed."

 

These are all my email addresses, and I didn't opt out of emails from the address I'm sending from.

 

When I use the Test Deliverability function in Setup, that works fine. All those messages go to my inbox. But when I go to send a list email Salesforce won't send it.
2 risposte
  1. Shubham Moralwar (Salesforce)
    22 gen 2025, 20:13

    This is happening because of enabling the Enable the Enforce Email Privacy Settings , please disable it. 

     

    1. From Setup, enter Deliverability in the Quick Find box, and then select Deliverability.
    2. In the Data Protection and Privacy section, unselect Enforce email privacy settings.

    It will fix your issue.

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