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Topics#Customer ServiceDomanda di Eric Vitucci
Eric Vitucci (EMS by DEA) ha fatto una domanda in #Customer Service
12 lug 2017, 22:51

Create new article button - Choose Article types and map fields

I am trying to understand if I have to create a custom button to create new articles from a case. On the article related list or if this is something out of the box. I would like the user to be able to choose and artile type an custom map the fields. This is the button I am looking to create.

 

Create new article button - Choose Article types and map fields

 

Also I don't seem to have the button to create article from Article search, even thought I am a knowledge user and can create them from Article management tab.

 

User-added image

 

Is this something that needs to be enabled or created with code?

 

Thanks
3 risposte
  1. John Falge (salesforce.com)
    19 lug 2019, 16:19
    The 'New' button in the standard Case's Articles Related List is only available if the two following Knowledge Settings (From Setup, enter Knowledge Settings in the quick find box and click Knowledge Settings) are enabled:

     

    - Allow users to create an article from a case (Classic Only)

     

    - Use the standard editor any time a user creates an article
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