Migrating to Lightning Knowledge from the existing knowledgebase is very confusing. We are not sure on the steps to be followed to migrate the articles to a single article type. Is there a way we can update all existing articles to a single article type?

Migrating to Lightning Knowledge from the existing knowledgebase is very confusing. We are not sure on the steps to be followed to migrate the articles to a single article type. Is there a way we can update all existing articles to a single article type? Any best practices please?

3 risposte

Justin Raines (Teladoc Health)
31 mag 2018, 13:50
SFDC now has a tool:

https://releasenotes.docs.salesforce.com/en-us/summer18/release-notes/rn_salesforce_knowledge_lkmt.htm?edition=&impact

You will need to either log a case or speak with your account executive to get it activated.

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Migrating to Lightning Knowledge from the existing knowledgebase is very confusing. We are not sure on the steps to be followed to migrate the articles to a single article type. Is there a way we can update all existing articles to a single article type?

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