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Hello all, 

 

I'm trying to activate the new GDPR law in one of my clients. 

 

i have a checkbox that want to be populated based on a response of an email. 

 

I have a workflow that sends and email when a new account is created, and included a link to reply automaticaly to that mail.

 

First question is , ¿is it possible for this client answer to be recorded in the account page? 

 

Second question, ¿is it possible to activate a checkbox based on this email?

 

Thanks in advance,

 

David.

 

 
1 risposta
  1. 28 nov 2018, 23:10
    Hi David,

     

    To be honest, I don't think this requirement is possible via Workflow alone. I believe require coding or something similar to the feature below:

     

    https://help.salesforce.com/articleView?id=code_email_services.htm&type=5

     

    Here is somewhat a similar post:

     

    https://success.salesforce.com/answers?id=9063A000000lCi3QAE

     

    For coding advice, may I also suggest posting your query over to the developer forums:

     

    https://developer.salesforce.com/forums

     

    Thanks!
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