
I'm trying to activate the new GDPR law in one of my clients.
i have a checkbox that want to be populated based on a response of an email.
I have a workflow that sends and email when a new account is created, and included a link to reply automaticaly to that mail.
First question is , ¿is it possible for this client answer to be recorded in the account page?
Second question, ¿is it possible to activate a checkbox based on this email?
Thanks in advance,
David.
1 risposta
Hi David,
To be honest, I don't think this requirement is possible via Workflow alone. I believe require coding or something similar to the feature below:
https://help.salesforce.com/articleView?id=code_email_services.htm&type=5
Here is somewhat a similar post:
https://success.salesforce.com/answers?id=9063A000000lCi3QAE
For coding advice, may I also suggest posting your query over to the developer forums:
https://developer.salesforce.com/forums
Thanks!