Issue is, If user initiates a chat for the first time then has to enable this option “ Allow pop-ups for … “ to make it work. And
Chat request does not end at Salesforce even though user has terminated it using X option.
Thanks in Advance.
Anu.
1 risposta
Hi Anu,
Salesforce recommends using the Salesforce Console with the latest version Chrome, Firefox, Internet Explorer 11, or Safari. If the agent’s operating system is 64-bit, then utilizing the 64-bit versions of the browsers can provide additional performance benefits. Salesforce recommends Chrome as the preferred browser.
Check this link https://help.salesforce.com/articleView?id=000230038&type=1
Also IE8 and below are not supported at all
https://releasenotes.docs.salesforce.com/en-us/summer15/release-notes/rn_live_agent_browser_support_updates.htm
