However, when someone fills out our web-to-lead form, we always ask them, "How did you hear about us?" If they answer, "I heard about you from a current customer", we want to log that as "Referral" in the Lead Source. But we also want to log that they filled out the web-to-lead form. And currently, those are both 'competing' options on our Lead Source.
What are the best practices around this? Should our web-to-lead form be logged as a campaign? Something else?
Thanks.
4 risposte
Thanks for the quick reply Steve. Just to confirm...so in the scenario I described above, would I put "Customer Referral" as the Lead Source and have the web-to-lead automatically tracked as a campaign?
