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I am following this process (https://help.salesforce.com/apex/HTViewSolution?id=000170793&language=en_US)

 

I am a bit confused as to how re-importing them will work. These are leads that have already been converted so we want to recgonize them as converted leads still. When I re-import the converted lead will be create a new lead since I've deleted the old one? We want to update the existing record and have it remain a converted lead.. How do I go about doing this correctly?
12 risposte
  1. 2 lug 2015, 11:31
    You shouldn't be re-importing Leads. Once a Lead is converted into a Contact, you should be working with the Contact record, since that's where all your interactions and history with that person will be,   
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