I am new to Lightning admin, I have many case record types. I have updated all page layouts for all the record types Only thing left that I can not find out how to do is update the page users get when they are creating a new case.
There are some fields that should Not be on the "New Case" page layout even if they should be on the case page layout - I know how to do this in classic but so far have not found a way around it in Lightning
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12 risposte
It's controlled by the Case Record Page, to review/remove assignments, go to the Object Manager -> Case -> Lightning Record Pages - Click on the specific record page and edit.
Review record
type assignment for the record pages and app, in the Activation step in Lightning App Builder. As previously mentioned, a new lightning record page may need to be created. Depending on the scenario.
