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Topics#Desktop IntegrationDomanda di Barry Johnson
Barry Johnson ha fatto una domanda in #Desktop Integration
26 ott 2012, 13:44

Classification of Outlook synced email as email

When syncing an outlook email it gets captured as a task but classified as a call.  How can i get this to class thme as emails
1 risposta
  1. Aaron DeRan (Deloitte)
    29 ott 2012, 14:45
    Click Your Name > Setup > Customize > Activities > Task Fields > Type

     

    Then click Edit next to the picklist value "Email" and you can check the box for "Send Email Default". This is what dictates the Type for Outlook Emails sent into Salesforce.
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