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Topics#Data ManagementDomanda di Brendan Erickson
Brendan Erickson ha fatto una domanda in #Data Management
12 nov 2012, 19:00

Outlook email to Salesforce integration.

We use the integation for Salesforce and Outlook so that the emails go into the contact record. But we have multiple email fields (as some contacts have a work email, personal, etc) and if the email is being sent to email #2, or #3 as salesforce allows you to add custom fields, etc. These emails end up in the unresolved items and not in the contacts record. Is there a way to get salesforce/outlook to recognice these other emails with that contact as well?? 

 

Thank you, 
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