Aggiungi ai preferitiOlivia Forde (Lifes2good) ha fatto una domanda in #Customer Service6 gen 2015, 14:07Can original attachments be included on Reply emails in CasesWhen you hit reply on a case the attachments fromt he original email are not included - can they be1 rispostaOrdinaOrdina per dataOrdina in base alla maggiore utilitàOrdina per dataRisposta accettataJeff May6 gen 2015, 14:10No. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).Aggiungi un commentoScrivi una risposta...GrassettoCorsivoSottolineaBarratoElenco puntatoElenco numeratoAggiungi linkBlocco codiceInserisci immagineAllega fileURL del linkAnnullaSalva0/9000Rispondi
Risposta accettataJeff May6 gen 2015, 14:10No. The Attachments are saved as Attachments to the Case, only the email body is saved. You would need to use a regular email client to do your forwarding (or replying and adding the attachments).
