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  1. 28 lug 2011, 19:52
    Sounds like you need to check your add ins... more info here:

     

    https://help.salesforce.com/apex/HTViewSolution?id=91385&language=en

     

    Microsoft Word 2007:

    1) From the  'Customize Quick Access Toolbar'  menu, select  'More Commands'

     

    2) Select the  'Add-ins'  option on the left panel,

     

    3) From the  'Manage'  drop down menu, select  'COM Add-ins'  and click the  'Go'  button

     

    4) Enable the  'Salesforce.com Word Addin'  check box

     

    5) From Step #3, select the  'Templates'  option in the drop down menu and select the  'Go'  button

     

    6) From the  'Templates'  tab under the  'Global templates and add-ins'  section, select the  'Add'  button

     

    7) Navigate to  'C:\Program Files\Microsoft Office\Office12\STARTUP'  folder and select  'sforce12.dotm'  and ' sforce.dot'  (if available)

     

    8) Select the  'OK'  button and restart MS Word.
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