
1 risposta
Sounds like you need to check your add ins... more info here:
https://help.salesforce.com/apex/HTViewSolution?id=91385&language=enMicrosoft Word 2007:
1) From the 'Customize Quick Access Toolbar' menu, select 'More Commands'
2) Select the 'Add-ins' option on the left panel,
3) From the 'Manage' drop down menu, select 'COM Add-ins' and click the 'Go' button
4) Enable the 'Salesforce.com Word Addin' check box
5) From Step #3, select the 'Templates' option in the drop down menu and select the 'Go' button
6) From the 'Templates' tab under the 'Global templates and add-ins' section, select the 'Add' button
7) Navigate to 'C:\Program Files\Microsoft Office\Office12\STARTUP' folder and select 'sforce12.dotm' and ' sforce.dot' (if available)
8) Select the 'OK' button and restart MS Word.