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Topics#Customer ServiceDomanda di Tracy Herald
Tracy Herald (Earth Networks) ha fatto una domanda in #Customer Service
22 giu 2011, 18:02

How do you mass email cases with just a web email?

I am trying to mass email web email addresses in a Case but when I do the filter in the Mass Email tool they do not show up.

 

Do the cases have to be assigned to an account in order to mass email them?

 

thanks!
1 risposta
  1. Caitlin Marshall (Salesforce)
    23 set 2013, 17:32
    The cases will need to be assigned to a Contact. You can send mass emails to Contacts or Leads.  
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