Skip to main content

Hi all - wondering if anyone can help me. I came across an alarming article today saying the Outlook plugin app was being discontinued in 2023, and in June 2021 you won't be able to add records from the app either. My salesforce solution is used as a corporate external stakeholder database, where my users (around 60-100 of them) use it to log activity to stakeholders records, for example meetings, interactions, phonecalls etc and that way people across the team can easily keep track on engagement. 

 

Through extensive user testing, I found that users would only do the admin side of this if they were to use it through outlook...because...we live in outlook constantly so there is no need for them to open up browser and its therefore less of an admin task if they can receive an email from a stakeholder and quickly just log it there and then. 

 

Has anyone else come across the article, and does anyone have any tips on how I can get around this without ruining my user journey?

 

Thanks!

2 commenti
0/9000