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Hi folks,

I'm trying to setup Omni-Channel in my Service Console and I followed the trail 'Web Chat Basics'. However, when I go to my Omni-Channel widget at the bottom of the Service Console and switch my availability from 'offline' to 'available', I'm getting the following error message: "Disconnected from Omni-Channel. Log in again to receive work". I went through the entire module again on a different playground Org, resulting in the same issue. I logged out, restarted my browser, logged in again and get the same error. This issue is different to the one that has widely been discussed in the community where members could not open their chat box (resolution is to add force.com to the CORS settings). Here, I just can't switch my user to 'Available' in the omni-channel widget. Any idea what I'm doing wrong? Thanks for your help!

12 commenti
  1. 26 feb 2021, 17:09
    I'll be honest, I don't know anything about Experience cloud I'm afraid. Your AE should be able to let you know if it would work
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