Hi all. I am currently investigating the social media features with Service Cloud - Social Customer Service. I am looking for the following information:
- Apparently, customers can make use of a free Starter Pack, limited to 2 social media accounts. Can someone tell me which other limitations the starter pack has compared to the Pro add-on?
- In order to use all features, the customer would require the Social Service Pro add-on. Is there pricing information available?
- Finally, which would be the main differences between Social Customer Service and Social Studio?
Kind regards,
Steven Reynaert
1 commento
Hi Steven,
1st Different is obivious that with starter pack we can have only 2 social media account.
But if we go for social studio license then we can add upto 50 social handles over there, also we can control the post / case flow to service cloud from social studio.
Like we can create rules based case creation rule or by the help of macro we can manually select the post and run the macro on that post only, if we want that post /case to be flown in service cloud.
Thanks
Devendra
