Hello! Hope everyone is well! 

We are in the process of setting up and customizing an embedded chat deployment for our org and hope you can help us with the below questions.

1- Is there a way to hide the embedded chat window when all agents are busy/over capacity?

2- When you go to Embedded Service Deployment Settings, under Embedded Service Code Snippets (Get Code), How can I know if my chat snippet is version 3.0 or 4.0? I need 4.0 for automated invitations and to automatically populate the pre-chat form when customers are logged in.

3- In the Embedded chat set-up process, How do I remove the text “labels” from the chat set-up entirely (instead of changing the text)?

Thank you so much in advance for your help!