Anyone out there using Drift (conversational marketing platform) with their Pardot efforts? I'm attempting to create a conversation where I include a Pardot content file for the prospect going through our Drift conversation, and attempting to trigger an autoresponder email based on when they access the content file. It worked when I tested it out on myself/my email, but doesn't seem to be working for any other employees I'm having test. Does anyone have any thoughts on why this could be happening?
**What is needed as it pertains to content files/receiving an automated email based on accessing a content file? **
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I don't think I'm following with the custom redirect process. For Drift we ask them to enter in their email (which then will sync to salesforce with our set up) and they are added to the SalesForce campaign. I was hoping the automation rule would fire the email but it doesn't seem to be working. :(
