I have created an action for a complete case button but am struggling to find a way to limit the values in the case status field like you are able to do in a Classic close page. I know I can predetermine the value but that still gives the ability to use all of the other statuses available. Is there a way to limit this? Or a different way to approach a complete case button?
2 commenti
You could use the Flow Builder to create a simple flow. Don't show the case status field, just prepopulate it with "Closed". Display a field for any closing case comments and any other fields you need. The flow can then be added to your "Complete Case" button.
